Return and Exchange Policy

We want you to have the right pillow. If something isn't working, here's how returns and exchanges work.

Your 30-day window

You have 30 days from the day you receive your order to start a return or exchange. Requests made after 30 days fall outside our policy.

What you can return or exchange

Pillows, pillowcases, and covers purchased from Pillowise USA.

Reasons we accept

• Comfort Guarantee
• Ordered Wrong Size
• Needs More Cervical Support
• Needs Less Cervical Support
• Medical / Health Reason
• Incorrect Order Received
• Damaged Item

Return shipping

For most reasons, you arrange and pay for return shipping. If you received the wrong item or a damaged item, we cover it: once we verify the issue is on our side, we send you a prepaid return label at no cost to you.

Exchanges

You can make up to two exchanges per order. We ship your replacement as soon as your return is on its way back to us, and you'll receive a shipping confirmation with tracking the moment it ships.

Refunds

Refunds are issued to the card used for your original purchase, once we receive and process your returned item — typically within 5 to 7 business days after it arrives at our facility. If you purchased through your provider, they issue the refund according to their office policy.

Before you ship

Start your return or exchange first. Write your case number on the outside of your package, and include a printed copy of your case-number email inside, with your item . If you cannot print, write your name and case number on a piece of paper and include that instead. Anything shipped back without a case number, or outside the 30-day window, may be disposed of and not returned to you.

How to start

Start your return or exchange at return.pillowise-usa.com, or contact us at support@pillowise-usa.com and we'll help.